banmuren.com wants you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with the following policy.

Return Period
You may request a return or exchange within 30 days of receiving the item.
Returned items must be unused and include the original packaging, accessories, and related attachments.

Non-Returnable/Non-Exchangeable Items
Returns or refunds are generally not supported in the following cases:
The item has been used, damaged, or altered in a way that affects resale;
Original packaging or accessories are missing;
The return period has expired;
Damage caused by personal misuse.
Damaged Items or Shipping Errors
If the item you receive is damaged during transit, has quality issues, or is incorrect, please contact us within 7 days of receipt and provide your order number and photos of the item. Upon verification, we will arrange for a replacement, exchange, or refund.

Refund Information
We will notify you of the refund approval status after receiving and inspecting the returned item.
Once approved, the refund will be issued via the original payment method. The time it takes for funds to appear in your account depends on your bank or payment provider, typically taking 5–10 business days.
Original shipping costs (if applicable) and return shipping costs resulting from personal reasons are generally non-refundable; however, we will cover reasonable return costs if the return is due to product quality issues or shipping errors.

Exchanges
If you wish to exchange an item, please contact us first to check stock availability. Eligible exchanges will be shipped after we receive the returned item.

How to Request a Return
Please contact customer service using the contact details listed on the website and provide the following information:
Order number
Purchaser’s name
Description of the issue
Photos of the item
Items returned without prior confirmation may not be accepted.

Contact Us
Email: furniture@banmuren.com
Company: GLOBERO FURNITURE d.o.o.
Address: Šetalište sv. Ante 6, 23273 Lukoran, Croatia
Phone: 385 959121347