Thank you for choosing banmuren.com.

We are committed to providing our customers with high-quality small-scale furniture and an excellent shopping experience. If you are not completely satisfied with the items you have received, please request a return or refund in accordance with the conditions outlined below.
Please read this Refund and Return Policy carefully before submitting your order.

I. Scope of Application
This policy applies to items purchased through the official banmuren.com website, including but not limited to:
Bookshelves
Small Coffee Tables
Single Chairs
Minimalist Armchairs
Bedside Tables
Small Storage Furniture
Currently, banmuren.com offers sales and delivery services exclusively to customers within the United States.

II. Return Request Timeframe
Customers may:
Request a return within 30 days of receiving the item(s).
Report issues regarding shipping damage or missing items within 7 days of receiving the item(s).
Requests submitted after the aforementioned timeframes may not be accepted.

III. Conditions for Returns
Items meeting the following conditions are eligible for return:
The item is unused.
The item remains in its original condition.
The item is in a condition suitable for resale.
The return includes all original packaging, accessories, and instruction manuals.
A valid order number or proof of purchase is provided.

IV. Non-Returnable Items/Situations
Returns or refunds may not be granted in the following situations:
Damage caused by human error or misuse.
Issues resulting from abnormal or improper use.
Items that have been installed, assembled, or show clear signs of use.
Missing original packaging or essential accessories.
Minor color variations or perceived size discrepancies resulting from personal preference.

V. Shipping Damage or Incorrect Items
If the item(s) you receive exhibit any of the following issues:
Damaged item(s).
Missing accessories.
Receipt of an incorrect item.
Severely damaged packaging.
Please contact our Customer Service Team within 7 days of receiving the item(s) and provide the following information:
Order Number.
Photos of the item(s).
Photos of the exterior packaging.
A description of the issue.
Upon verification, we will provide a resolution based on the specific circumstances, which may include:
Replacement parts.
A replacement item.
A partial refund.
A full refund.

VI. Return Process
Step 1: Contact Customer Service
Please contact the banmuren.com Customer Service Team via email.
We recommend using the following format for your email subject line:
Return Request + Order Number
Step 2: Awaiting Review
Our Customer Service Team will review your request within 1–2 business days and provide further instructions regarding the return process.
Items returned directly without prior authorization may not be eligible for a refund.
Step 3: Return the Item(s)
Please return the item(s) to the designated address in accordance with the return instructions provided by our customer service team.
We recommend that you:
Use a trackable shipping service
Package the item(s) securely
Retain your shipping receipt/proof of shipment
banmuren.com is not responsible for any loss or damage incurred during the return shipping process.

VII. Refund Policy
Once we have received and inspected the returned item(s), we will notify you of the outcome of our refund review.
If the refund is approved:
The funds will be credited back to your original payment method
Refunds typically take 5–10 business days to appear in your account
The actual time required for the funds to arrive may vary depending on your bank or payment provider

VIII. Return Shipping Costs

  1. Returns Due to Product Quality Issues
    If a return is initiated due to any of the following reasons:
    Damaged item(s)
    Incorrect item(s) received
    Missing parts/components
    Obvious quality defects
    banmuren.com will cover reasonable return shipping costs.
  2. Returns Not Related to Quality Issues
    If a return is initiated for reasons such as:
    Disliking the item
    Incorrect size/fit
    Style does not meet expectations
    Duplicate purchase
    The customer must bear the return shipping costs themselves.
    Original shipping fees (if applicable) are generally non-refundable.

IX. Order Cancellation

  1. Unshipped Orders
    Requests to cancel an order may be submitted prior to shipment.
    If the order has not yet entered our warehousing or logistics processing stages, we can typically provide a full refund.
  2. Shipped Orders
    Once an order has been shipped, it cannot be directly cancelled.
    Customers must follow the standard return procedure after receiving the item(s).

X. Refused/Undeliverable Packages
If a package is refused or cannot be delivered due to reasons attributable to the customer—including but not limited to:
Incorrect address provided
No one available to sign for the package
Multiple failed delivery attempts
Any associated additional logistics fees may be charged to the customer.

XI. Refund Limitations
banmuren.com reserves the right to:
Reject return requests that appear abnormal or constitute an abuse of our policy
Refuse refunds for items that do not meet our eligibility criteria
Take appropriate measures against malicious refund behaviors

Thank you for choosing banmuren.com.
We are committed to providing you with a comfortable, practical, and modern home shopping experience.